Quality Assurance - keeping you well informed
Lufthansa Cargo's td.Services are recognized worldwide as leading products in the transportation industry. We have established the highest international standards in our worldwide logistics network so we can guarantee constant high service quality. These standards apply for all shipments to anywhere in the world and are constantly monitored.
We are a member of the European Foundation for Quality Management (EFQM) and part of the IATA Cargo 2000 Initiative. The initiative is an alliance of leading air freight forwarders and airlines that aims to improve quality across the entire transport chain on the basis of jointly established measuring points and Quality Assurance criteria.
Proactive Communication
Nevertheless, there may be occasions when we are not able to meet our commitments with regard to the timely availability of your freight. If this situation arises, we will act proactively and promptly so we can coordinate further action with you. That is our understanding of proactive communication.
We are a member of the European Foundation for Quality Management (EFQM) and part of the IATA Cargo 2000 Initiative. The initiative is an alliance of leading air freight forwarders and airlines that aims to improve quality across the entire transport chain on the basis of jointly established measuring points and Quality Assurance criteria.
Proactive Communication
Nevertheless, there may be occasions when we are not able to meet our commitments with regard to the timely availability of your freight. If this situation arises, we will act proactively and promptly so we can coordinate further action with you. That is our understanding of proactive communication.
