Contacts - UK


Customer Service

To place a booking or get more information regarding your shipment, please call:
         0871 522 1000
Press 1 for Reservations Team

Press 2 for all shipments requiring spot quotes

Press 3 for Customer Care Team



Management
Division          Contact          DetailsAddress         
UK & Ireland
Kim Bullen
Director		Tel: +44 (0) 208 990 7700
Fax: +44 (0) 208 990 7770
e-mail: kim.bullen@dlh.de		Building 557,
Shoreham Road West,
London Heathrow Airport,
TW6 3RJ
Southern UK

Ray Wood
Sales Manager

Tel: +44 (0) 208 990 7777
Fax: +44 (0) 208 990 7772
e-mail: ray.wood@dlh.de

Building 557,
Shoreham Road West,
London Heathrow Airport,
TW6 3RJ

Northern UK
(includes Scotland & N.I.)

Christine Townley
Sales Manager

Tel: 0871 522 1000 opt 2
Fax: +44 (0) 208 990 7772
e-mail: christine.townley@dlh.de

Building 557,
Shoreham Road West,
London Heathrow Airport,
TW6 3RJ


Sales & Bookings
Division

Contact Details

Tasks

Office Hours (BST)

Reservations Team

Tel: 0871 522 1000 opt 1
Fax: 0208 990 7797
e-mail: lhcargo@dlh.de

Bookings
Post Flights

Mon - Fri:  08:00 - 18:30
 Sat:  08:00 - 12:00

Spot Quote Desk

Tel: 0871 522 1000 opt 2
Fax: 0208 990 7773
e-mail: sales.uk@dlh.de

Ad-hoc Pricing

Mon - Fri:  09:00 - 17:30
Customer Care Team

Tel: 0871 522 1000 opt 3
Fax: 0208 990 7773
e-mail: care.uk.ie@dlh.de

Bookings
Post Flights
General & all other inquiries

Mon - Fri:  09:00 - 17:30



Tracking

Please visit http://tracking.lhcargo.com  or contact our Reservations Team or Customer Care Team as listed above



Accounting
Please email krk.billing.center@services.dlh.de for all accounting queries


Handling
PositionContactDetailsAddress
Handling Manager UK & IEPhil CimpoiasTel: +44 (0) 208 990 7666
Fax: +44 (0) 208 990 7773
e-mail: phil.cimpoias@dlh.de		Building 557,
Shoreham Road West,
London Heathrow Airport,
TW6 3RJ
Regional Handling Manager
[ABZ, BFS, BHX, EDI, EMA, GLA]		Mike SmithTel:
Fax: +44 (0) 208 990 7773
e-mail: mike.smith@dlh.de		Building 557,
Shoreham Road West,
London Heathrow Airport,
TW6 3RJ


Local UK Acceptance Points
AirportLocal Handling AgentContact DetailsAddress
Aberdeen
ABZ		Menzies Aviation

Tel: +44 (0) 1224 723 144
Fax: +44 (0) 1224 725 243

Cargo Terminal,
Dunlin Road,
Aberdeen Airport
Aberdeen AB21 0PB,
Scotland
Belfast
BFS

Servisair

Tel: +44 (0) 2894 422 574
Fax: +44 (0) 2894 422 070

Cargo Village,
Belfast Airport,
Belfast BT29 4GB,
Northern Ireland
Birmingham
BHX		Menzies Aviation

Tel: +44 (0) 121 782 6333
Fax: +44 (0) 121 782 3669

The Argosy Building,
Birmingham International Airport,
Birmingham B26 3QN,
England
Edinburgh
EDI		Menzies Aviation

Tel: +44 (0) 3531 8125 640
Fax: +44 (0) 353 4310 837

Turnhouse Center,
Cargo Village,
Edinburgh Airport,
Edinburgh EH12 0AL,
Scotland
East Midlands
EMA		Menzies Aviation

Tel: +44 (0) 1322 814 177
Fax: +44 (0) 1332 814 176

Unit 25 Willow Road,
Trent Lane Industrial Estate,
Castle Donnington,
Derby DE74 2NP,
England

Glasgow
GLA

Menzies Aviation

Tel: +44 (0) 141 887 4244
Fax:		Cargo Terminal,
Nevis Way,
Glasgow Airport
Paisley PA3 2SS,
Scotland

London City
LCY

Execair Cargo

Tel: +44 (0) 207 511 2819
Fax: +44 (0) 207 511 4843

London City Airport,
King George V Dock,
Silvertown,
London E16 2PX,
England

London Heathrow
LHR

Menzies Aviation

Tel: +44 (0) 208 750 3102
Fax: +44 (0) 208 750 3103

Building 557,
Shoreham Road West,
London Heathrow Airport,
London TW6 3RJ,
England
Manchester
MAN		Menzies Aviation

Tel: +44 (0) 161 436 0901
Fax: +44 (0) 161 436 0906

Building 300,
World Freight Terminal,
Manchester Airport,
Manchester M90 5UY,
England


Claims

Contact Details

Address
e-mail: customer_relations_team2@dlh.de
Fax: +49 69 696 980 0022		Lufthansa Cargo AG
Customer Relations
Geb. 1335
D-55483 Lautzenhausen
Germany


Feedback:   Please address any praise, complaints or suggestions for improvement about our service to your local Lufthansa Cargo contact person in sales or handling.